No Data No Charge
Once authorization is given to proceed with a recovery, if we are not able to recover the requested data, there will be no labor charge.
The end result of successful data recovery is to have all data from the damaged device transferred to a new storage device, not to restore the original device to a reliable working condition.
Once recovery is complete, we will return your original device to you in its current condition. We suggest storing it since in a catastrophic situation a recovery may still be able to be performed on it. In some cases after recovery, the original device may appear to be functional but should be assumed to be in a highly unstable condition. It should never be used again, especially as a reliable storage device.
Device Shipment Risks
Please take care to pack your device according to our shipping instructions. We are not responsible for any damage that happens while your device is in transit.
During the normal course of data verification, if we encounter content that reasonably appears to be related to acts of terrorism or sexual exploitation of a minor, we will immediately contact local law enforcement.