Hard drive recovery pricing is based on the total capacity of the device, not how full it is or how much data needs to be recovered.
|< 500 GB||500 GB - 1 TB||1.5 TB - 2 TB||3 TB||4 TB||5+ TB|
Level 1 Recovery
Drive is functional but data is not accessible because of corrupt file system, missing partition information, or deletion of data either by accident or for any other reason. Some drives malfunctioning because of developing bad sectors or minor electrical problems also qualify for a Level 1 recovery.
Level 2 Recovery
Drive malfunction is caused by a firmware failure, major electrical problem, or multiple bad sectors requiring extensive imaging time.
Level 3 Recovery
Drive malfunction is caused by an internal mechanical problem and requires disassembly and intervention in a cleanroom environment. Some examples include replacing bad heads, alignment problems requiring a platter swap to a new drive base, and cleaning contamination from platters or other internal components. Some cases with major firmware damage also fall into this category.
Custom Price Quote
Devices that have been damaged by a previous recovery attempt or require custom-engineered solutions may receive a custom quote higher than Level 3 pricing.
Some Level 3 recoveries require donor parts. These parts are used to replace the failed components in the patient drive in order to (temporarily) repair the drive and allow data access. Donor parts must come from a fully-functional drive that is identical to the patient drive, and these drives are an expense to us. This cost is added to the recovery price, but only if the recovery is successful. Donor drives typically cost $75-$125.