Ship Your Device

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As data recovery professionals we take your privacy seriously. Your data is considered confidential and will not be disclosed to or shared with a third party. Other than the necessary image created during the recovery process and the transfer to a new media storage device, no copies of your data will be created.

In a typical recovery situation, the engineer working on your case will access your data only for the purposes of verification. This generally entails selecting a few files at random and making sure they open properly.

We do not outsource recoveries--we perform all services on-site. Your original device and the image created during the recovery process will never leave our facility.

Unless otherwise directed, we will keep an image of your recovery for 1 week to give you time to review and verify the data set. After this time period, the image will be securely deleted.

×No Data No Charge
Once authorization is given to proceed with a recovery, if we are not able to recover the requested data, there will be no labor charge.
Device Condition
The end result of successful data recovery is to have all data from the damaged device transferred to a new storage device, not to restore the original device to a reliable working condition. Once recovery is complete, we will return your original device to you in its current condition. We suggest storing it since in a catastrophic situation a recovery may still be able to be performed on it. In some cases after recovery, the original device may appear to be functional but should be assumed to be in a highly unstable condition. It should never be used again, especially as a reliable storage device.
Device Shipment Risks
Please take care to pack your device according to our shipping instructions. We are not responsible for any damage that happens while your device is in transit.
Illegal Content
During the normal course of data verification, if we encounter content that reasonably appears to be related to acts of terrorism or sexual exploitation of a minor, we will immediately contact local law enforcement.